Early access (presale)
You can request a full refund at any time before your access is activated. If we do not deliver by the latest delivery date shown before purchase, you will receive a refund of what you paid unless you accept an extension. After activation, refunds follow the rules for plans and top-ups below. Nothing here limits your rights under mandatory consumer law.
Plans
You can cancel at any time; your plan stays active until the end of the paid period. [PENDING: refund rules for the current period and for unused monthly credits].
Top-ups
[PENDING: refund window for unused top-up credits].
Failed generations
If a generation fails, the reserved credits are returned automatically. They are not charged.
How refunds appear
A refund is shown as completed only when the payment provider confirms it. Pending or failed refunds are shown as such in Billing.
Contact
Write to hi@vidnerds.com with your order reference.